Return & Exchange Policy – Stone Aura

1. Exchange Eligibility

* Request must be made within 24 hours of delivery

* Product must be unused and in original packaging.If found replaced with a fake item, strict action will be taken.

* Damage must be caused during transit

2. Required

To process a transit damage claim, please email an unboxing video (from package opening to visible damage) to support@thestoneaura.com within 48 hours of delivery.

3. Not eligible for exchange

• Customized or personalized items

• Products damaged after delivery due to mishandling or misuse

• Size concerns or natural variations in color/shape due to real stone beads characteristics

4. Cancellation

Within 1 hour of order only. For Cancelation Whats App Us - CHAT NOW The amount will reflect in your original payment method within 4 to 7 business days, depending on your bank or payment provider.If you wish to cancel your order after it has been shipped and is in transit, a cancellation fee of 10% of your order value will be applicable. This amount helps cover the logistics, and handling costs already incurred.